About

 

Cane Design is an Australian family owned business. Established in 1995, Cane Design is well known as a basket and cane-ware wholesaler importing and distributing beautiful and functional storage solutions nationally.

With many of our products being exclusively sourced and developed by our staff, we work closely with manufacturers to maintain the best quality at the lowest possible price.

We also source many products for our customers who have specific requirements. If you can't find what you're looking for in our range please contact us to discuss how we may help you. 

Cane Design is a purely wholesale supplier. If you are a business with an ABN please apply for online trade access to request permission to browse our full range of products and wholesale pricing. For retail customers, please feel free to contact us to find out the nearest stockist of the products that interest you.

Grey wash french rattan trays
 

FAQ

 
 
How do I place an order online?

 

If you approved for online trade access you will have full access to our online store and wholesale pricing. Simply add the items you would like to order to your shopping cart and when you are ready submit your order for processing. We will send you a confirmation email and arrange delivery.

How do I pay for my order?

 

All new customers will be required to pay pro forma for their first order. For all following orders, customers can apply for a credit account with strictly 14 day terms.

Payments can be made via Direct Deposit, VISA or MASTERCARD. Please contact our office to make credit card payments.

 

How do I return an item?

 

If you receive an item which doesn't match the description or is damaged in some way, please contact us within 2 days of receiving your delivery so we can investigate and resolve the issue for you promptly. Please attach a photo of the item to assist in this process.

What is your returns policy?

 

In the case of a damaged or faulty item, we will happily offer a credit.

For change of mind returns we will issue a credit note. Please note that return shipping costs will be your responsibility in this case along with a 10% re-handling fee.

How do I track my order?

 

You can contact us to check the progress of your order for you.

Do you have a minimum order?

 

Our minimum order is $200 plus GST and freight. Orders which

are less than this amount may incur a $10.00 handling fee.

What are your delivery options?

We make every effort to source the lowest price freight option for each order by comparing several different carriers.

Our customers are always welcome to collect orders from our warehouse (located in Moolap, Victoria) or arrange their own carrier or on-forwarder.

Do you offer discounted freight?

For orders over $200 (ex. freight & gst) in Melbourne Metro and Geelong and surrounding areas, a flat rate of $20.00 will be charged, regardless of the size of the order.

For orders over $1000 (ex. freight & gst) in all areas, discounts on freight are sometimes offered to help offset high freight costs, particularly in  remote country areas. 

Do you provide International delivery?

 

At this stage we don't offer international delivery as a standard service. However, please send us your enquiry to discuss your requirements as we would love to assist you if possible.