Terms & Conditions

 
Minimum Orders:

 

All orders must be a minimum of $200 (ex. freight & gst). 

Please note: orders below this amount will be charged an additional $10.00 handling fee.

Many of our products are also sold in outers or carton quantities. This will be specified in the product description for each item. Smaller quantities can be ordered but will incur an additional 0.50c warehouse handling fee per item. 

 

Trade Accounts:

 

All account customers have now been changed from 30 day to 14 day accounts. Payment is required within 14 days of the invoice date (date of dispatch).

Late payment may incur additional admin charges.

To apply for an account please fill in the attached Credit Application.

Product Returns:

 

In the case of a damaged or faulty item, we will happily offer a credit or replacement.

For change of mind returns we will issue a credit note. Please note that return shipping costs will be your responsibility in this case along with a 10% re-handling fee.

Cancelled Orders:

 

If orders are cancelled by the customer due to change of mind or high freight costs, a warehouse handling fee of $20.00 will be charged to the customer to cover our expenses.

Cane Design make every effort to assist our customers obtain the lowest possible freight charges by comparing several carriers each time. We do not add any additional costs to freight charges.

Customers are welcome to arrange their own carrier or use an on-forwarder.

 
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Credit Application

All new customers are required to pay proforma for their first order prior to dispatch. 

After this, customers may choose to apply for a trade account.

Payment is required within 14 days of the invoice date (date of dispatch).

Late payment may incur additional admin charges.

DOWNLOAD CREDIT APLICATION

 

Order Form

If you would prefer to fax or email your order through please feel free to download our order form below.

We will contact you to confirm your order when we receive it for processing.

DOWNLOAD ORDER FORM